When returning products, a number of conditions apply. These are also included in our General Terms and Conditions, but below you will find an overview of the most important points.
1. Cooling-off period
You have the right to return your order, or part of it, up to 14 days after delivery of your order. To do this, you must first register the return via our returns page. After registration you will receive a confirmation with instructions for sending the products back.
2. Exceptions to returns
Not all products are eligible for return. The following exceptions apply:
- Custom-made products: Products that have been specially made to measure for you cannot be returned. This includes, for example:
- Custom Cornhole Sets
- Business orders: These fall outside the consumer right of withdrawal and cannot be returned.
3. Conditions for return
To be eligible for return, the product must meet the following conditions:
- The product must be in brand-new condition, without signs of use or assembly.
- The product must first have been registered as a return via our returns page and be returned within the 14-day cooling-off period after delivery.
- Damage
At Wicked Wood Games, we strive for your complete satisfaction, even if your order unfortunately arrives damaged. If you have received a damaged product, you can proceed as follows:
- Take detailed photos of the outside of the box, the shipping label, the product inside the box, the damaged areas, and the opened box from above.
- Add a written description of the damage and send this together with the photos within 7 days of receipt to support@wickedwoodgames.com.
- We will contact you to discuss the next steps. Depending on the damage, we will send a replacement part or a completely new item.
5. Costs of return
The costs for sending the products back are always at your own expense, unless stated otherwise. These costs depend on the carrier and the size of the parcel.
6. Refund
When we have received the returned products, we will check the condition of the products. We will then send a confirmation of receipt. The amount due will be refunded within a few working days to the account used to pay for the original order.
Want to know more?
For more information about returns, please consult our Returns Policy and General Terms and Conditions.
